Job description
Join a Growing, Dynamic Team!
Our client is a forward-thinking, rapidly growing company offering an incredible opportunity for a Service Delivery Manager to play a pivotal role in shaping the future of service operations. If you’re a driven leader with a passion for delivering excellence, optimising performance, and motivating teams, this is your chance to make a significant impact.
In this role, you’ll oversee daily operations across a defined region, ensuring outstanding service delivery, maximum productivity, and uncompromising safety standards. Reporting to the Regional Manager, you’ll lead a team of operational staff, working directly with clients to exceed expectations and drive continuous improvement in the vacant property security sector.
What You'll Do
Lead with Purpose: Take charge of service delivery, ensuring customer needs are met on time, with exceptional quality and attention to detail.
Inspire Teams: Coach, train, and motivate staff to exceed KPIs, meet SLAs, and grow professionally within a supportive environment.
Drive Operational Excellence: Streamline processes, optimise resources, and implement innovative solutions to enhance efficiency.
Champion Health & Safety: Conduct site assessments, promote safety awareness, and ensure compliance with industry best practices.
Control Costs: Manage labour, materials, and equipment budgets, negotiate supplier discounts, and maintain inventory standards.
Engage Clients: Build strong relationships with customers, ensuring satisfaction and becoming a trusted partner in their success.
Communicate Boldly: Keep senior management informed, address challenges proactively, and champion business improvements that drive growth.
Why Join Us?
A Chance to Lead: Manage a high-performing team and take ownership of your region’s success.
Dynamic Environment: Thrive in a fast-paced, rewarding role where no two days are the same.
Career Growth: Be part of a company that invests in its people, offering opportunities to grow and develop professionally.
Impactful Work: Your contributions will directly influence the company’s success and reputation.
If you’re ready to lead with confidence, drive excellence, and build a brighter future for yourself and the business, apply now to join this exciting journey!