Job description
We are recruiting a Technical Solutions Assessor to join our client's Specialist Solutions Account Management team. The successful candidate will remotely assess a range of properties, including vacant and tenanted properties, construction sites, and utility projects. You will recommend security, compliance, and maintenance solutions based on the property’s risk and condition, working closely with sales and operations teams to drive future business.
The role involves remote working with some to travel to HQ in Wiltshire, ensuring timely, effective assessments, offering advice on security solutions, and supporting internal and external teams with technical expertise.
Key Responsibilities
Property Risk Assessment: Conduct desktop security assessments, identifying potential risks related to criminal activity and recommending appropriate security solutions.
Client Relationship Building: Develop strong, long-term relationships with both internal teams and external customers, acting as a key advocate for the company's security solutions.
Project Coordination: Oversee the remote coordination of security installations, including physical and manned security measures, ensuring timely completion and high standards.
Technical Solutions: Use app-based software and CCTV tools (Fastfield, OnePlan, JVSG’s IP Video System Design Tool, AXIS Site Designer, etc.) to complete accurate assessments and generate security plans.
Collaboration: Work with the New Sales Team to identify opportunities for growth and support the Account Management and Operations teams to deliver seamless security services.
Compliance & Reporting: Ensure all security assessments meet compliance standards, especially regarding void property insurance requirements, and maintain up-to-date records using CRM systems (Salesforce, Fastfield, CCTV design software).
Training & Audits: Organise and conduct site security audits, train security technicians, and assist with site maintenance visits as necessary.
Health & Safety: Identify and address Health & Safety risks, ensuring a safe working environment for all team members and visitors.
Skills & Experience Required
Sales & Commercial Awareness: Act as a commercial ambassador, advocating for the company’s quality security solutions and helping to grow business opportunities.
Industry Experience: Experience in the vacant property or corporate property sector is essential, with a strong understanding of physical security installations, compliance, and insurance requirements.
Technical Knowledge: Proficiency in using CAD-based software for CCTV planning (e.g., CCTV Design Tool, Hikvision HiTools Designer, Wisenet Toolbox Plus), as well as experience in assessing properties for security needs.
Organisational Skills: Excellent prioritisation and multitasking skills, with attention to detail in managing multiple projects simultaneously.
Communication: Strong verbal and written communication skills, with the ability to engage with clients, sub-contractors, and internal teams at all levels.
Software Proficiency: Experience in CRM systems (Salesforce), MS Office (Word, Excel, Outlook), and security design software.
Flexibility & Initiative: Able to work independently, adapt to changing demands, and proactively monitor and prioritise workload.
Preferred Experience
Utilities Sector: Previous experience in the utilities sector is desirable.
CCTV Expertise: Strong understanding of CCTV products and systems is preferred.
Technical Building Knowledge: Knowledge of small building works and void property compliance for insurance purposes is advantageous.
Key Performance Indicators (KPIs)
Completion of security assessments within agreed timeframes.
Accurate submission of assessments using tools such as Fastfield, Salesforce, OnePlan, and CCTV design software.
Maintenance of high customer satisfaction ratings.
Achievement of personal and team-based targets for security and sales performance.
This position is ideal for a motivated, technically skilled individual with experience in the property or security sector who thrives in a remote work environment but is willing to travel as needed to ensure the success of security solutions.